Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website and escrow services provided by INDI PAYOUT ESCROW PRIVATE LIMITED (“we”, “us”, “our”).

By creating an account, funding an escrow, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

We provide escrow and custodial infrastructure that holds funds on behalf of two or more parties to a transaction, and releases those funds once the agreed conditions have been met.

• Dedicated, ring-fenced escrow accounts per transaction
• Milestone- and condition-based fund releases
• Multi-party approval workflows
• Dispute resolution support between parties
• Reporting, dashboards, and API access for eligible accounts

You must be at least 18 years old and capable of entering into a legally binding contract to use our services. If you're using our services on behalf of a business, you confirm you're authorised to bind that business to these Terms.

You agree to provide accurate, current, and complete information when registering, and to keep that information up to date.

In line with applicable know-your-customer (KYC) and anti-money-laundering (AML) regulations, we may require identity verification before an escrow account can be opened, funded, or released, and may decline or suspend service where verification cannot be completed.

Funds deposited into an escrow are held in a dedicated, ring-fenced account separate from our own operating funds, and are released only once the conditions agreed between the parties are satisfied, or on the joint written instruction of the parties.

Where parties are unable to agree, funds will be held pending resolution through the process described in Dispute Resolution below.

Applicable fees are disclosed before you fund an escrow. Unless otherwise agreed in writing, fees are non-refundable once the corresponding service has been performed.

You agree not to use our services to:

• Facilitate fraud, money laundering, or terrorist financing
• Transact in illegal goods or services
• Circumvent our KYC, AML, or security controls
• Misrepresent the parties, purpose, or conditions of a transaction

Our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our services, and our total liability is limited as set out in your service agreement with us.

You agree to indemnify and hold us harmless from claims, losses, or expenses arising from your breach of these Terms or misuse of our services.

We may suspend or terminate access to our services if these Terms are violated, or where required by law or regulation. Funds already held in escrow at termination will continue to be handled in line with the applicable escrow agreement and law.

These Terms are governed by the laws of India. Disputes arising from these Terms or our services will first be addressed through good-faith discussion between the parties, and, failing resolution, will be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana.

We may update these Terms from time to time. Continued use of our services after an update constitutes acceptance of the revised Terms, which we'll post here with an updated effective date.

If you have questions about these Terms, reach out using the details below.