Privacy Policy

This Privacy Policy explains how INDI PAYOUT ESCROW PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, and protects information when you use our website and escrow services.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

To open and operate an escrow account, we collect the following categories of information:

• Identity information — name, date of birth, and KYC documents such as PAN or Aadhaar
• Contact information — email address, phone number, and registered address
• Financial information — bank account details, transaction history, and escrow deposit and release records
• Technical information — IP address, browser type, device information, and cookies
• Communication records — support tickets, emails, and call records where applicable

We use the information we collect to:

• Create and manage your escrow account
• Verify identity and comply with KYC and anti-money-laundering regulations
• Process deposits, holds, and releases of escrow funds
• Communicate updates about your transactions
• Detect, investigate, and prevent fraud
• Improve and secure our platform
• Meet our legal and regulatory obligations

We do not sell your personal information. We share information only in the following circumstances:

• With regulated banking partners who hold escrow funds on our platform
• With the other party to a transaction, to the extent necessary to complete the escrow
• With regulators, law enforcement, or courts where legally required
• With service providers who help us operate the platform, under confidentiality obligations

We protect information with encryption in transit and at rest, access controls, detailed audit logs, and continuous monitoring for suspicious activity.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We work to keep our safeguards current with industry practice.

We retain information for as long as necessary to provide our services and to meet our legal, accounting, and regulatory obligations — including retention periods required for escrow and financial records, which may extend beyond account closure.

You may request access to, or correction of, the personal information we hold about you. Where permitted by law and consistent with our regulatory retention obligations, you may also request that we delete certain information.

To exercise these rights, contact our privacy team using the details below.

We use cookies and similar technologies to keep the site working correctly, understand how it's used, and help protect your account. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us so we can remove it.

We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We'll post the revised policy here with an updated effective date.

If you have questions about this policy or how we handle your information, reach out using the details below.